Permissions
I consent for Pets and Steps to enter my property in order to collect/sit my pet.
Pets and Steps is pet first aid qualified and may need to carry out first aid In an emergency. Pets and Steps will attempt to call you or your emergency contact however may need to act on your behalf for the welfare of your pet. You give permission for Pets and Steps to carry out first aid on your pet as well as any given instructions from a vet.
I consent for my pet to be posted onto social media platforms and for advertising purposes.
Safety and Security
Pets and Steps has the right to cancel or shorten a walk/sit if deemed necessary, circumstances such as but not limited to: dog in season, aggression, accidents and general health.
Keys are marked with a picture only or not at all.
An apple air tag may also be attached to pet’s collars whilst in Pets and Steps care this is for their own safety for if they run away, escape or don’t come back. (An air tag is a little tag attached to their collar which has location enabled and can be tracked from Pets and Steps iPhone).
In case of an emergency you and/or your emergency contact will be called, if there is no answer Pets and Steps will act on your behalf and accordingly for the best of your animal’s welfare and will call/attend your registered vet, please note that other closer vets may also be contacted/attended.
Pets and Steps may bring a family member of trusted friend when on a group walk or field sessions for reasons such as but not limited to: introducing new dogs, trialing new dogs, extra help.
Requirements
It is the law that dogs must have a microchip as well as a legal requirement for dogs to wear a tag whilst in pubic with sufficient owner’s details. If there is no tag, then pets and steps may use their own. Pets and Steps is not liable if a pet is lost and contact cannot be made due to animal not having a tag or registered and up to date microchip.
Owners have a responsibility of informing and updating Pets and Steps of any medical issues or behavioral issues this includes any allergies, aggression, lack of training.
Owners should inform of any infections, diseases, or illnesses such as kennel cough, fleas, worms, salmonella. It is preferred that dogs have up to date vaccines however we do understand that owners like to practice natural remedies and methods therefore we do walk and sit all dogs however pets and steps will not be liable should your unvaccinated dog catch any illnesses that vaccines fight against.
Dog walks
Owners have a responsibility to inform Pets and Steps when a dog is in season, we advise you walk your dog in non sociable environments and onlead only. We also advise waiting two weeks after bleeding stops before your dam/dog returns to walks with us. If owner does not disclose that dam is in season and an incident occurs, Pets and Steps will not be liable.
Owner should provide their dog with effective dog walking equipment; a well-fitting collar, harness, leash, halti etc. Pets and steps is not liable for any loss, damage or injury that is caused due to a faulty pet equipment.
Pets and Steps will only walk your dog off lead once agreed with owner.
Pet sitting
Whilst on pets sits Teegan Hammond and Ryan Woodhouse are both the house sitters. We believe this is safer for us, the sitters whilst in new homes. Pest and Steps also believes it benefits the pets too for reasons such as: dogs feeling more comfortable and settling more easily, assistance with any aggression, medication, or any other emergencies. 2 sitters also allows for shorter periods of animals being alone.
Pet sits are completed in your home only. Total price varies between depending on what you require of us.
Cancellations
Pets and Steps has a 24 hour cancellations policy, any walks or pop ins cancelled within 24 hours will be fully charged at the end of the week.
For extended pet sitting services and overnight stays, Pets and Steps asks for a non refundable 25% deposit to secure your booking, therefore if a cancelation does occur, this will not be refunded due to holding of dates.
Payment
Pets and Steps charges weekly for walks via quick books, an email with an invoice will be sent at the end of the week for the walks and services that have been completed. Payment due date and method is discussed and agreed with owner, however once arranged this should respected otherwise services may be withheld. Over bank holidays and seasonal holidays all prices will be doubled. (All bank holidays, Christmas eve, Christmas day, Boxing day, New years eve, New years day, Easter day, good friday).
For pet sitting services pets and steps asks for a non-refundable 25% deposit. The final invoice will be sent during our pet sit and should be paid upon the last day of service.
Insurance/other
Pets and steps insurance covers: - £1,000,000 public liability. - dog training. - dog walking up to 6 dogs - pet sitting - pet taxi - dog and cat grooming - pet transportation - occurrences in respect of care, custody or control of animals/non negligent animal care. - occurrences in respect of care, custody and control of keys/security alarms. - Pets and steps vehicle NV68 FHF is insured for business and transportation of animals. - Pets and steps has a recent Disclosure and Barring Service check certificate.
If an animals property (leads, collars, tags etc) is damaged or broken whilst in use with us, pets and steps will not be liable for costs. If any substantial damage to Pets and Steps property is caused by a pet this may be billed to owner.
In case of an emergency Pets and Steps will try to contact your or your emergency contact however if contact cannot be made and assistance is needed, Pets and Steps will contact their own trusted family or friend.
By booking and using Pets and Steps services you are therefore agreeing to these terms and conditions. These may change but we will make that known. These will be sent to you via a text and a paper copy can be given upon request. Pets and Steps wants to provide a safe, professional, caring and fun service for your pets. (FB - Pets and Steps, Instagram - Pets_and_Stepsth)